We want every Urban Funky order to arrive exactly as expected. This page covers how we ship, when you can cancel, and the specific circumstances where we accept a return or issue a refund.
We ship across India via our courier partners. After your payment is confirmed, your order is typically dispatched within 5–7 business days. Once dispatched, delivery time depends on your location.
Shipping is currently free on all orders.
We'll do our best to provide a tracking number once your order is dispatched. If you haven't received any update within 7 business days of your payment confirmation, reach out to us.
We do not accept general returns or exchanges. All sales are final. We are a small, independent brand and cannot accept returns for reasons such as change of mind, sizing preference, or colour appearance on screen.
Please review the product page carefully — including the size details — before placing your order.
We will step in if your order arrives in either of these two situations:
These issues must be reported within 24 hours of delivery. After this window closes, no claim will be accepted — no exceptions. Please inspect your order as soon as it arrives.
If your order qualifies under the exceptions above, contact us within 24 hours of delivery by following these steps:
We'll review your claim and get back to you promptly. Once verified, we will either:
The resolution offered is at our discretion, based on stock availability and the nature of the issue.
You may cancel your order for a full refund only while its status is "Order Received" — that is, before we have started processing it for dispatch.
Once your order status changes to "Processing", it can no longer be cancelled. At that point, the order has been committed to production or dispatch and we are unable to reverse it.
To request a cancellation while you are still eligible, contact us as soon as possible with your order number:
Email: theurbanfunky@gmail.com
Phone / WhatsApp: 9981609960
If your cancellation is approved, the refund will be processed to your original payment method within 5–7 business days.
For any issue with your order, reach out to us directly and we'll sort it out:
Email: theurbanfunky@gmail.com
Phone / WhatsApp: 9981609960